Attention please:
10% restocking fee will apply to all cancelled orders after 24 hours’ payment.
Items purchased from our website may be exchanged or returned within 3 days after receiving the parcel.
Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.
Items that are open are not returnable. Please check carefully and email us about the sizes, color and etc before purchasing the items.
Please Note:
Return Order Condition: The merchandise returned or exchanged must be unused, with all original labels / tags attached, and in its original packaging. Return items with any sign of being worn are classified to be unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept exchange or return of lipstick, makeup, lipgloss, thongs, or similar intimate items.Return Policy
Attention please: 10% restocking fee will apply to all cancelled orders after 24 hours’ payment.
Items purchased from our website may be exchanged or returned within 3 days after receiving the parcel.
Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.
Items that are not fit are not returnable. Please check carefully and email us about the sizes, color and etc before purchasing the items.
Please Note:
Return Order Condition: The merchandise returned or exchanged must be unworn, with all original labels / tags attached, and in its original packaging. Return items with any sign of being worn are classified to be unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept exchange or return of lipstick, make-up, lipgloss, , or similar intimate items.
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange, it is recommended that you use a reliable express service such as EMS or DHL which offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt, pretty in pink cosmetic won’t take responsibility for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the waybill number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
1.How to deal with if the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
Firstly: If the item is defective, please notify us within 2 days of receiving it.
Secondly: please shoot the pictures of the defective item, and then send the pictures to us by email, so that we could submit them to our Technical Director, after the check and approval, we will add the replacement to your next order for free or refund related value.
Thirdly: if we are unable to identify, all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and custom fees incurred. But to make up the loss of customers, after the assessment, we will give your some more discounts on the next order.
2.Return
Firstly, Email us the reason of returning goods to the seller .
Secondly, please pay the returning shipping fee and clearance fee yourself in advance, and also you need to take responsibility for the shipping fee of sending to you, then we will accept returning back .
Thirdly, once we get the returning package and after check, we will refund to you if the returning goods all in a good condition.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.
Company Info
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange, it is recommended that you use a reliable express service such as EMS or UPS which offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt, Lover-Pretty won’t take responsibility for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the waybill number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
1.How to deal with if the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
Firstly: If the item is defective, please notify us within 2 days of receiving it.
Secondly: please shoot the pictures of the defective item, and then send the pictures to us by email, so that we could submit them to our Technical Director, after the check and approval, we will add the replacement to your next order for free or refund related value.
Thirdly: if we are unable to identify, all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and custom fees incurred. But to make up the loss of customers, after the assessment, we will give your some more discounts on the next order.
2.Return
Firstly, Email us the reason of returning goods to the seller .
Secondly, please pay the returning shipping fee and clearance fee yourself in advance, and also you need to take responsibility for the shipping fee of sending to you, then we will accept returning back .
Thirdly, once we get the returning package and after check, we will refund to you if the returning goods all in a good condition.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.
Company Info
Email prettyinpinkcosmetic@gmail.com
Phone : 1-888-575-2138
